Groomer's Choice is an industry leader in pet grooming. Our family of products includ over 10 industry leading brands manufactured right here in Sioux falls, SD. With a selection of over 4,500 products, Groomer's Choice Pet Products is a rapidly growing, forward thinking, culture driven company.
Groomer's Choice is currently searching for a Bi-Lingual (English/Spanish Speaking) Customer Service Representative to join our team, working Monday - Friday.
Some of the essential functions of this job position include:
- Representing Groomer's Choice Pet Products in a positive and professional manner
- Taking corrective action as appropriate and in a timely manner
- Working with Sales team and customers to create a progressive policy while achieving company goals and customer satisfaction
- Establishing, implementing and ensuring company customer service practices
- Realizing your department's role in the "experience"
- Ensuring excellence with each component of the customer's "experience" in your department
- Field inbound calls, transfers, returns, shipping errors, damages, complaints, and web orders
Recognizing Sales Opportunities
- Creating a culture in your department of product understanding
- Seizing opportunities to upsell and/or transition to prime sales
- Embracing a complex understanding of promotions and how they pertain to individual situations
- Introducing customers to new products or practices
Operations Pertaining to CS Department
- Handling, processing and resolving returns, damages and shipping errors
- Processing internet orders
- Obtaining extensive company knowledge and creating practices for addressing individual circumstances
- Assisting with complaints
- Setting up Motor Freight
- Data and tracking management for quick-spark financial
- Qualifying sales leads
- ABC data entry
- Disputing damage claims
- Satisfying customer catalog requests
- Order entry
Groomer's Choice offers many benefits including paid time off, health insurance, dental insurance, vision insurance, 401K, and much more!
At Groomer's Choice, we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.